ACCESSIBILITY

Access should be built in.

Updated September 26, 2026

Pickupz aims to make its app, website, support, and service information usable by people with disabilities.

Our approach

We work toward accessible colour contrast, scalable text, VoiceOver labels, clear focus and controls, reduced-motion compatibility, keyboard-accessible web content, plain language, and alternatives to location entry. Accessibility is an ongoing product requirement, not a one-time certification.

Service accommodations

Customers can describe accessibility and access needs in booking details or in-app chat. Haulers must respect reasonable accessibility needs and the Community & Safety Standards. A requested accommodation cannot require unsafe work, an unsuitable vehicle, or unlawful conduct, but support can help identify another approach where available.

Feedback

If a screen, document, or workflow blocks you, contact in-app support or email legal@graffitilabs.io. Tell us the device, screen, and format you need. We will acknowledge feedback and work toward a reasonable response.